TERMS AND CONDITIONS

TERMS AND CONDITIONS of the commercial company Světlana Šoltés with its registered office at Jelínkova 1893, 356 01 Sokolov Company Registration Number (IČO): 06031595 registered in the Trade Register maintained by the Municipal Authority of Sokolov, Legal and Trade Department for the sale of goods through the online store located at the internet address

1. Introductory Provisions 1.1. These terms and conditions (hereinafter the "Terms and Conditions") of the commercial company Světlana Šoltés, with its registered office at Jelínkova 1893, Sokolov, Company Registration Number: 06031595, registered in the Trade Register maintained by the Municipal Authority of Sokolov, Legal and Trade Department (hereinafter the "Seller"), regulate the mutual rights and obligations of the contracting parties arising in connection with or pursuant to a purchase agreement (hereinafter the "Purchase Agreement") concluded between the Seller and another natural person (hereinafter the "Buyer") through the Seller's online store, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"). The online store is operated by the Seller on a website located at the internet address (hereinafter the "Website"), through the website interface (hereinafter the "Store's Web Interface"). 1.2. The Terms and Conditions do not apply to cases where the person who intends to purchase goods from the Seller is a legal entity or a person who acts when ordering goods within the scope of their business activity or their independent profession. 1.3. Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Agreement. Deviating arrangements in the Purchase Agreement take precedence over the provisions of the Terms and Conditions. 1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement can be concluded in the Czech language. 1.5. The wording of the Terms and Conditions may be changed or supplemented by the Seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. User Account 2.1. Based on the Buyer's registration on the Website, the Buyer can access their user interface. From their user interface, the Buyer can order goods (hereinafter the "User Account"). If the Store's Web Interface allows it, the Buyer can also order goods without registration directly from the Store's Web Interface. 2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the User Account upon any change. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller. 2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account. 2.4. The Buyer is not authorized to allow third parties to use the User Account. 2.5. The Seller may cancel the User Account, especially if the Buyer does not use their User Account for more than 3 years, or if the Buyer breaches their obligations under the Purchase Agreement (including the Terms and Conditions). 2.6. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.

3. Conclusion of the Purchase Agreement 3.1. All presentations of goods placed in the Store's Web Interface are of an informative nature, and the Seller is not obliged to conclude a Purchase Agreement regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply. 3.2. The Store's Web Interface contains information about goods, including the prices of individual goods and the costs of returning goods if the goods, by their nature, cannot be returned by standard postal mail. The prices of goods are inclusive of value-added tax and all related charges. The prices of goods remain valid as long as they are displayed in the Store's Web Interface. This provision does not limit the Seller's right to conclude a Purchase Agreement under individually negotiated conditions. 3.3. The Store's Web Interface also contains information about the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the Store's Web Interface applies primarily when the goods are delivered within the territory of the Czech Republic. In the case of international delivery, shipping costs are calculated individually based on the weight, dimensions of the shipment, and the destination country. The Seller will inform the Buyer of the exact amount of these costs via e-mail, and the binding conclusion of the contract will only occur after the Buyer approves this amount. 3.4. To order goods, the Buyer fills out an order form in the Store's Web Interface. The order form contains particular information about: 3.4.1. the ordered goods (the Buyer "adds" the ordered goods to the electronic shopping cart of the Store's Web Interface), 3.4.2. the method of payment of the purchase price, details on the required method of delivery of the ordered goods, and 3.4.3. information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order"). 3.5. Before sending the Order to the Seller, the Buyer is allowed to check and modify the data entered in the Order, also with regard to the Buyer's ability to identify and correct errors made during data entry. The Buyer sends the Order to the Seller by clicking the "Order and Pay" button. The data provided in the Order are considered correct by the Seller. Immediately upon receiving the Order, the Seller will confirm its receipt to the Buyer via e-mail, sent to the Buyer's e-mail address provided in the User Account or in the Order (hereinafter the "Buyer's E-mail Address"). 3.6. Depending on the nature of the Order (quantity of goods, amount of the purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the Order (e.g., in writing or by phone). 3.7. The contractual relationship between the Seller and the Buyer arises upon the delivery of the Order acceptance, which is sent by the Seller to the Buyer via e-mail, to the Buyer's E-mail Address. 3.8. The Buyer agrees to the use of remote means of communication when concluding the Purchase Agreement. Costs incurred by the Buyer when using remote communication means in connection with concluding the Purchase Agreement (costs of internet connection, phone calls) are borne by the Buyer, and these costs do not differ from the basic rate. 3.9. The Buyer acknowledges that the subject of sale involves unique handmade art and craft works. Product photographs in the web interface, which do not explicitly state that they represent the sale of a specific photographed piece, are for illustrative purposes. 3.10. Due to the nature of manual processing and the properties of natural materials, the actual dimensions and weight of the delivered goods may differ within a slight tolerance from the values specified in the web interface.

4. Price of Goods and Payment Terms 4.1. The Buyer may pay the price of the goods and any costs associated with the delivery under the Purchase Agreement to the Seller in the following ways:

• in cash at the Seller's premises at the address: Yes

• in cash on delivery at the location specified by the Buyer in the Order;

• by cashless transfer to the Seller's account No. 1431065038/3030, held with Air Bank (hereinafter the "Seller's Account");

• cashless via credit/debit card: Yes 4.2. Along with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of goods. 4.3. The Seller does not require a deposit or any similar payment from the Buyer. This does not affect the provision of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance. (In the case of custom manufacturing, the Seller may request the payment of a deposit, which will be individually agreed upon with the Buyer). 4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of a cashless payment, the purchase price is payable within 5 days of concluding the Purchase Agreement. 4.5. In the case of a cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of a cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the respective amount is credited to the Seller's Account. 4.6. The Seller is entitled, especially if the Buyer fails to provide additional confirmation of the Order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the Buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply. 4.7. Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined with each other. 4.8. If it is customary in business relations or if stipulated by generally binding legal regulations, the Seller shall issue a tax document – an invoice regarding payments made based on the Purchase Agreement. The Seller is not a payer of value-added tax (VAT). The Seller will issue the tax document – invoice to the Buyer after the payment of the price of the goods and send it in electronic form to the Buyer's E-mail Address.

5. Withdrawal from the Purchase Agreement 5.1. The Buyer acknowledges that, according to Section 1837 of the Civil Code, it is not possible to withdraw from a purchase agreement for the supply of goods customized according to the Buyer's wishes or for their person (this applies in particular to all custom-made goods, such as custom-made cast resin tables, custom sculptures, or specific color and dimensional modifications). Furthermore, it is not possible to withdraw from a purchase agreement for the supply of perishable goods, as well as goods which have been irretrievably mixed with other goods after delivery, and from a purchase agreement for the supply of goods in sealed packaging which the consumer has removed from the packaging and cannot be returned for hygiene reasons. 5.2. Unless it is a case specified in Article 5.1 of the Terms and Conditions or another case where withdrawal from the Purchase Agreement is not possible, the Buyer has the right, in accordance with Section 1829 (1) of the Civil Code, to withdraw from the Purchase Agreement within fourteen (14) days from the receipt of the goods. If the subject of the Purchase Agreement is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal from the Purchase Agreement must be sent to the Seller within the period specified in the previous sentence. For withdrawal from the Purchase Agreement, the Buyer may use the sample form provided by the Seller, which forms an annex to the Terms and Conditions. The Buyer may send the withdrawal from the Purchase Agreement to the address of the Seller's premises or to the Seller's e-mail address inspirovanodrevem@gmail.com. 5.3. In the event of withdrawal from the Purchase Agreement under Article 5.2 of the Terms and Conditions, the Purchase Agreement is canceled from the beginning. The goods must be returned by the Buyer to the Seller within fourteen (14) days from the delivery of the withdrawal from the Purchase Agreement to the Seller. If the Buyer withdraws from the Purchase Agreement, the Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by standard postal mail due to their nature. 5.4. In the event of withdrawal from the Purchase Agreement under Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days from the Buyer's withdrawal from the Purchase Agreement, in the same way the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer already upon the return of the goods by the Buyer or in another way, provided the Buyer agrees to this and incurs no additional costs. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that the goods have been sent to the Seller. 5.5. The Seller is entitled to unilaterally offset any claim for damage caused to the goods against the Buyer's claim for a refund of the purchase price. 5.6. In cases where the Buyer has the right to withdraw from the Purchase Agreement in accordance with Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Agreement at any time until the goods are taken over by the Buyer. In such a case, the Seller shall refund the purchase price to the Buyer without undue delay, cashless to the account designated by the Buyer.

6. Transport and Delivery of Goods 6.1. If the method of transport is agreed upon based on the Buyer's special request, the Buyer bears the risk and any additional costs associated with this method of transport. 6.2. If the Seller is obliged under the Purchase Agreement to deliver the goods to the location specified by the Buyer in the Order, the Buyer is obliged to take over the goods upon delivery. 6.3. If, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different way than stated in the Order, the Buyer is obliged to pay the costs associated with the repeated delivery of goods, or the costs associated with a different method of delivery. 6.4. Upon receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. In the event of discovering a breach of packaging indicating unauthorized entry into the shipment, the Buyer is not obliged to take over the shipment from the carrier. 6.5. Further rights and obligations of the parties during the transport of goods may be regulated by the Seller's special delivery conditions, if issued by the Seller.

7. Rights from Defective Performance 7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended). 7.2. The Seller guarantees to the Buyer that the goods are free of defects upon receipt. In particular, the Seller guarantees to the Buyer that at the time the Buyer took over the goods: 7.2.1. the goods have the characteristics agreed upon by the parties and, lacking such an agreement, have the characteristics described by the Seller or the manufacturer or expected by the Buyer with regard to the nature of the goods and based on advertising carried out by them, 7.2.2. the goods are suitable for the purpose stated by the Seller for their use or for which goods of this type are usually used, 7.2.3. the quality or design of the goods corresponds to the agreed sample or model if the quality or design was determined according to an agreed sample or model, 7.2.4. the goods are in the appropriate quantity, measure, or weight, and 7.2.5. the goods meet the requirements of legal regulations. 7.3. The provisions stated in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had upon receipt by the Buyer, or if it follows from the nature of the goods. 7.4. If a defect becomes apparent within one year from receipt, it is presumed that the goods were already defective upon receipt unless the nature of the item or defect excludes this. The Buyer can claim a defect that appears on the item within two years from receipt. 7.5. The Buyer exercises the rights from defective performance with the Seller at the address of their business premises, where the acceptance of the claim is possible with regard to the assortment of goods sold, or at the registered office or place of business. 7.6. Further rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Complaints Procedure. 7.7. Specifics of materials: Wood is a natural material that constantly works depending on environmental conditions (humidity, temperature). Minor natural cracks, knots, color changes, slight unevenness, or small bubbles in cast epoxy resin are natural characteristics of handmade production and the materials used and cannot be considered a defect in the goods. 7.8. Maintenance obligation: The Buyer is obliged to follow the principles of proper care for wood and epoxy resin products (in particular, not to expose them to extreme temperature fluctuations, direct sunlight and UV radiation, long-term humidity, not to place hot objects on them without a pad, and not to use aggressive chemicals or abrasive agents for cleaning). Rights from defective performance do not apply to defects caused by failure to observe these principles, improper use, or inappropriate intervention by the Buyer.

8. Other Rights and Obligations of the Contracting Parties 8.1. The Buyer acquires ownership of the goods by paying the entire purchase price for the goods. 8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826 (1) (e) of the Civil Code. 8.3. The handling of consumer complaints is ensured by the Seller via the e-mail address inspirovanodrevem@gmail.com. Information on the settlement of the Buyer's complaint will be sent by the Seller to the Buyer's E-mail Address. 8.4. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: , is competent for the out-of-court settlement of consumer disputes arising from the Purchase Agreement. The online dispute resolution platform located at the internet address can be used to resolve disputes between the Seller and the Buyer from the Purchase Agreement. 8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: , is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). 8.6. The Seller is authorized to sell goods based on a trade license. Trade control is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises, to a defined extent, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended. 8.7. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765 (2) of the Civil Code.

9. Copyright 9.1. All art and craft works (sculptures, lamps, designer furniture, sinks, and others) offered by the Seller are copyrighted works protected by Act No. 121/2000 Coll., the Copyright Act. 9.2. By purchasing a physical work, no proprietary copyrights to this work pass to the Buyer. In particular, the Buyer is not authorized to commercially reproduce the works, create derivative works from them, copy their design for their own commercial enrichment, or pass them off as their own.

10. Personal Data Protection 10.1. The Seller fulfills its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter the "GDPR") related to the processing of the Buyer's personal data for the purposes of fulfilling the Purchase Agreement, for the purpose of negotiating this agreement, and for the purpose of fulfilling the Seller's public law obligations, through a separate document (Personal Data Processing Policy).

11. Sending Commercial Communications 11.1. The Buyer agrees to the sending of information related to the goods, services, or business of the Seller to the Buyer's E-mail Address and further agrees to the sending of commercial communications by the Seller to the Buyer's E-mail Address. The Seller fulfills its information obligation towards the Buyer within the meaning of Article 13 of the GDPR related to the processing of the Buyer's personal data for the purpose of sending commercial communications through a separate document.

12. Delivery 12.1. Notices may be delivered to the Buyer at the Buyer's E-mail Address.

13. Final Provisions 13.1. If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. 13.2. The choice of law according to Article 13.1 of the Terms and Conditions does not deprive the consumer of the protection afforded to them by the provisions of the legal order from which it is not possible to derogate by agreement, and which would otherwise apply in the absence of a choice of law in accordance with Article 6 (1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I). 13.3. If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, a provision whose meaning is as close as possible to the invalid provision shall replace the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. 13.4. The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible. 13.5. The sample form for withdrawal from the Purchase Agreement forms an annex to the Terms and Conditions. 13.6. Contact details of the Seller: delivery address Jelínkova 1893, 356 01 Sokolov, e-mail address inspirovanodrevem@gmail.com, telephone +420 603 211 546.

In Sokolov, on July 7, 2025